RETURN AND REFUND POLICY

  1. Returns must be initiated within 5 days of receiving your order.
  2. AS A HOME GROWN BRAND WITH SMALL BATCH MADE WE ONLY OFFER CREDIT NOTES/ GIFT CARDS FOR RETURNS.
  3. Credit note will be issued and will be sent on mail within 72 hrs after receiving the return
  4. You can access your store credit by logging into your account. STORE CREDIT is valid for 90 DAYS from the date of issue. SO you can find something else you’ll love.
  5. Items purchased in sale or with gift card are NON RETURNABLE.
  6. Items purchased on COD are NON RETURNABLE.
  7. Items must be in their original, unused condition with all tags attached and in the original packaging.
  8. If an item fails to pass our quality check it SHALL NOT BE RETURNABLE.
  9. If there are any ERRORS from our side with respect to the SIZE, COLOR or STYLE of the garment, OR if the product is DAMAGED/DEFECTIVE please write to us at support@charcheyy.com within 48 hours of receiving the item.
  10. If this timeframe is exceeded, we will not be able to process the return.
  11. Our team will review and revert within 2 business days after we receive the RETURN QUERY.
  12. WE, as a brand, reserve the right to determine the eligibility of the return. We may further ask for photos or videos of the garment to assess whether it is eligible for a return.
  13. We offer a convenient pickup service for returns.
  14. In case of returns, courier pickup charges of 150rs will be deducted from store credit.